Question 1

Is there a maximum duration or size limit for recordings to maintain quality?

Accepted Answer

To ensure optimal quality, we've set a 400-character limit for recordings. This limit helps maintain clarity and fidelity in your audio files. If you need assistance with longer recordings, feel free to reach out to our support team for guidance.

Question 2

Which file formats are available for downloading audio recordings?

Accepted Answer

Users can download audio recordings in the following formats: mp3, wav, aac, m4a, and raw.

Question 3

Are there any differences in quality or features between the available formats?

Accepted Answer

Each format has its unique characteristics. For instance, WAV and raw files are typically uncompressed and offer high-quality audio, while MP3 and AAC use compression, trading off some quality for smaller file sizes. Users may choose based on their preferences for quality and compatibility.

Question 4

Can i convert between different formats after downloading?

Accepted Answer

Yes, users can convert between different formats. However, it's essential to note that converting between formats may result in some loss of quality, especially if going from a higher-quality format (e.g., WAV) to a compressed format (e.g., MP3).

Question 5

In which formats are transcriptions available for download?

Accepted Answer

Transcriptions are available for download in JSON, SRT, VTT, and TXT formats.

Question 6

Are there any differences in the content or formatting between the available transcription formats?

Accepted Answer

Each transcription format serves a different purpose and may vary in content and formatting. For example, JSON preserves the structure of the transcription data, while SRT and VTT are commonly used for subtitles in videos, and TXT provides a simple text-based transcription.

Question 7

Is there an option to customize or request specific transcription formats?

Accepted Answer

Currently, we offer a selection of standard transcription formats. However, if users require a specific format not currently supported, they can reach out to our support team to discuss customization options. We're always looking to improve our service based on user feedback and needs.

Question 8

What payment methods are accepted on the platform?

Accepted Answer

Currently, we accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express, etc.) and digital wallets (Apple Pay, Google Pay).

Question 9

Is Stripe the only payment gateway available, or are there other options?

Accepted Answer

At present, we utilize Stripe as our primary payment gateway. However, we're open to exploring additional payment gateways based on user demand and requirements.

Question 10

How does the payment process work, and is it secure?

Accepted Answer

The payment process is straightforward and secure. Users provide their payment details during checkout, which are encrypted and processed securely through Stripe's platform. Once the payment is authorized, users receive confirmation of their transaction. We prioritize user data security and adhere to industry best practices to safeguard sensitive information throughout the payment process.

Question 11

Where can i find my invoices for purchases or subscriptions?

Accepted Answer

Users can access their invoices within their account page. There, they'll find a section dedicated to invoices, purchases, and subscriptions.

Question 12

Can i access past invoices, and if so, how far back?

Accepted Answer

Yes, users can access past invoices dating back to their first purchase. We provide a comprehensive record of all transactions for users' convenience.

Question 13

Is there an option to receive invoices via email or download them from the platform?

Accepted Answer

Absolutely. Users have the flexibility to choose how they receive their invoices. They can opt to receive invoices via email or download them directly from the platform, whichever method suits their preference.

Question 14

What measures are in place to protect my privacy and data?

Accepted Answer

We employ commercially acceptable means to safeguard users' personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. Although we strive to maintain the security of user data, it's essential to understand that no method of electronic transmission or storage is 100% secure.

Question 15

Where can i find and review the platform's privacy policy?

Accepted Answer

Users can find and review the platform's privacy policy directly within our website. The privacy policy outlines our commitment to respecting users' privacy and complying with applicable laws and regulations regarding the collection and use of personal information.

Question 16

Are there any specific data handling practices i should be aware of?

Accepted Answer

Users should be aware that we collect two types of information: "voluntarily provided" information and "automatically collected" information. "Voluntarily provided" information is actively provided by users when using the app or its associated services, while "automatically collected" information is gathered automatically by the device during app usage. Additionally, users should understand that while their personal information may not be identifiable on its own, it may be combined with other data to identify individuals. Furthermore, we outline users' rights regarding their personal information, including the right to access, correct, or delete their data, as well as the right to unsubscribe from marketing communications.

Question 17

How can i contact support for assistance or to report bugs?

Accepted Answer

Users can contact support for assistance or to report bugs through two channels:
Via email at hello@vocalmind.ai
Through the contact page on our website.

Question 18

Is there a designated support email address or ticketing system?

Accepted Answer

Yes, users can reach out to our support team via the designated email address: hello@vocalmind.ai. Additionally, we may utilize a ticketing system to efficiently manage and track user inquiries and bug reports.

Question 19

What information should users include when reporting a bug to expedite the resolution process?

Accepted Answer

To expedite the resolution process, users should provide comprehensive information when reporting a bug. 
This may include:
A detailed description of the issue encountered, including any error messages or unexpected behavior observed.
Steps to reproduce the bug, if possible.
Information about the device and operating system being used.
Any relevant screenshots or recordings demonstrating the issue.
The user's contact information for further communication and updates regarding the bug report.

Question 20

How can i view their order history or past transactions?

Accepted Answer

Users can conveniently access their order history or past transactions directly from their account page. Upon logging in, they'll find a dedicated section where they can review all their previous orders.

Question 21

What information is available for each order, such as date, items purchased, and payment status?

Accepted Answer

For each order listed in the order history, users can typically view the following details:
Date of the transaction
Title or description of the purchased item(s)
Price or total amount paid for the order
Payment status (e.g., paid, pending, completed)

Question 22

Is there an option to track the status of orders, such as processing or completed?

Accepted Answer

Yes, users can track the status of their orders within the order history section. The status of each order may be indicated as "processing," "completed," "pending," or similar, providing users with visibility into the progress of their purchases.

Question 23

Where can i view and update my account information?

Accepted Answer

Users can view and update their account information within their account settings or profile section. Typically, this can be accessed by clicking on a user's profile icon or name and selecting "Account Settings" or a similar option.

Question 24

What details are included in my account profile?

Accepted Answer

The account profile typically includes the following details:
First name
Last name
Email address
Phone number
Language preference
Bio or description
Address details (country, city, address lines, zip code)

Question 25

Are there any account-related settings or preferences users can customize?

Accepted Answer

Yes, users can often customize various account-related settings or preferences based on their preferences. These may include options to:
Change password
Update email address
Edit address details
Set language preferences
Manage communication preferences
Adjust privacy settings
Opt-in or out of certain features or notifications

Pricing

Basic Boost

$10

Silver Saver

$25

Gold Gain

$50

Any questions? Check out the FAQs

Any questions? Check out the FAQs

Navigation

Socials

About Us

Pricing

Basic Boost

$10

Silver Saver

$25

Gold Gain

$50

Any questions? Check out the FAQs

Any questions? Check out the FAQs

Navigation

Socials

About Us